Return and Exchange Policy
This Return and Exchange Policy outlines how we handle returns and exchanges for products purchased from our website. Your satisfaction is our priority, and we want to ensure you have a seamless shopping experience.
Conditions for Returns and Exchanges
- Time Frame: You can request a return or exchange within 14 days of receiving your product.
- Product Condition: Items must be unused and in their original condition, including all accessories and packaging.
- Defective or Incorrect Items: If you receive a defective product or the wrong item, you can request a return or exchange.
Non-returnable Products
- Opened or used products.
- Items purchased during special promotions or discounts.
- Consumable items (e.g., oils, cosmetics) once opened.
How to Initiate a Return or Exchange
- Please contact our customer service via email or phone to start your return or exchange request.
- You will receive instructions on returning the product and the appropriate return address.
- Customers are responsible for return shipping costs unless the error was on our part (e.g., wrong or defective product).
- Once we receive the returned product, we will process your request within 7 business days and notify you once completed.
Refunds
Refunds will be processed to your original payment method within 14 days of approving your return request. Please note that it may take additional time for the refund to appear in your account, depending on your bank's policies.
Questions?
If you have any questions or need assistance, please contact us via email or through our customer service phone line.
